Extremely horrible customer service!
If theres a negative star I would rate that to it.
Looks like they bought all these reviewers to make this positive reviews
I ordered chive seeds, but the seeds I received did not appear to be chive seeds. When I contacted NurseryLive, the customer service was absolutely terrible. Despite explaining my situation and providing the available photograph, I received repetitive, dismissive responses without any meaningful assistance.
I received no refund and no replacement. My money is gone, and nobody seems to care. The way my complaint was handled, especially by the customer support representative Naresh, was seriously disappointing.
I rarely write negative reviews, but this experience genuinely deserves one. If I could give negative stars, I would.
People, please don't waste your hard-earned money on this website. I would not recommend NurseryLive to anyone.
ABSOLUTE NONSENCE, ORDER PLACED 4 DAYS BACK AND NOT YET DELIVERED, NOT THERE IS ANY STATUS UPDATE. ONLY GETTING THE MESSAGE, PRODUCT UNDER TRANSIT
Satisfied... Very healthy plant delivered
Didnt look healthy when i received it it eventually died.
Plant received on 27th October 2026. As on today out of 6 leaves 3 have wilted and other two are on the verge of wilting. Just a tip of the plant was burried under soil, I think the are no roots. Very bad experience. Will not suggest my friends to purchase plant on line your site. Yesterday the plant was DEAD!
The tree delivered is tall had a few leaves attached , soon all fell off , the moment i planted in a big pot it stopped shedding leaves . It’s healthy with its steam and tall, i am very hopeful that it would stay with me longer. Hoping it survives the breeze it went through being a sensitive tree. Good product and service .
The tree is tall and healthy. I appreciate the smooth delivery for this plant / tree. Hoping to see it grow healthy ahead. Excellent product and service.
Received an infected plant. Applied for replacement which I didn't get after waiting for so many days. Applied for refund which they have still kept me hanging.
Got wrong plants. Ordered dark rubber plant. Got white one. Even after raising complaint for 2 weeks
Soil was hard and the flowers dry
Not at all worth it... Insted of i should buy from local nursery
First of all the delivery boy was absolutely Dumb. He was standing at the wrong address and was completely confused. Did not have the presence of mind to confirm the location or ask somebody. The plant that he brought had spoilt leaves and seemed like they had just cut branch from a tree and put it in mud. The plant has completely dried out since then. This was an absolute waste of money never ordering again.
I ordered 3 plants and received only 2! Never received this plant!!
Worst customer service!!
It’s been over 2 weeks now, ticket is raised but no resolution provided yet!
This is such a frustrating experience, I have reached out to the customer support via WhatsApp as well as email but just get the same generic response!
Email was sent to [****] but there is still not update
Not in a proper bag. It is just some gravel and sand. Not worth it.
The product desert pride was so old, stuff was coming out of the holes in the packet. The packet was completely worn out.
Totally Froud. I ordered apple plant and they sent jujube fruit plant
Plants a little bit withere but well packed. fast delivery will be appreciated.