Payment / Refund / Cancellation
Once an order has been confirmed, it cannot be cancelled, refunded or exchanged.
You will receive a refund into the source account within 7-10 days after cancelling your order if you paid by credit card, debit card, net banking, or payTM. If you paid via wallet balance, you will receive an immediate refund after your order is cancelled, which you may then transfer to your bank account by contacting your wallet service provider staff.
After delivery, Nurserylive does not offer a product return or exchange policy.
We apologise for the multiple debits on your account. The extra money deducted from your bank/credit card account will be returned automatically.
The time it takes to receive a refund is determined by the method of payment:
- Online Refund: 7 to 10 business days
- PhonePe Wallet: 1 to 3 business days"
Login / Orders
If there are too many failed login attempts to your account, Nurserylive.com will lock it for a period of time. This is for the security of your account. By resetting your password, you should be able to regain access to your account.
Your order will be dispatch within 5 to 7 working days after your transaction has been confirmed. You'll also get an order tracking number so you can keep track of your package.
Go to My Orders in your Nurserylive account to find details for all your orders.
Once we receive your order number. You will receive an email containing the details of your order.
In this email you will be provided with a unique Order ID (eg. Order NLV1411337838), a listing of the item(s) you have ordered.
You will also be notified via email when the product(s) are shipped to you.
Shipping details will be provided with the respective tracking number(s).
Please send us images of the product you've received within 24/48 hours, nd we'll check with our experts to resolve the issue on priority.
"Follow these simple steps to add a new delivery address:
1.) Log into your Nurserylive account
2.) Go to My Account > Addresses > Settings
3.) Fill in the information for your new address
4.) Select 'Save Changes' from the drop-down menu."
Offers / Cashback Coupons
We apologizes for the trouble this has caused you; your cashback coupon will be mailed to you within 7 days of delivery.
You can pay a portion of the bill with your wallet and the rest with any other prepaid payment method, such as credit/debit cards, Nurserylive gift cards, or netbanking.
Please keep in mind that wallet and bank offers will not be valid for partial wallet payments.
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