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GREENWORKS COMMERCE LLP

Customer Service Representative Requirement 

Division/Department:    Public Relations
Location:                     Pune
Job Title:                     Customer Service Representative
Working:                     Monday to Saturday


GENERAL DESCRIPTION

Customer Service Representative handled customer queries via phone , email, chat or personal visit. Their customers may be businesses, governmental organizations or individuals.
Their role is to resolve potential customers  queries with the aim of winning new business. Many customer service representative are also responsible for making repeat sales to their employer’s existing customers.

Customer Service Representative  work includes

  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Cold calling to arrange meetings with potential customers to prospect for new business.
  • Responding to incoming email and phone enquiries.
  • Acting as a contact between a company and its existing and potential markets.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information.
  • Challenging any objections with a view to getting the customer to buy.
  • Advising on forthcoming product developments and discussing special promotions.
  • Recording sales and order information into a computer system.
  • Gaining a clear understanding of customers' businesses and requirements.
  • Making accurate, rapid cost calculations and providing customers with quotations. 

WORK EXPERIENCE REQUIREMENTS

  • One to three years experience
  • Good  knowledge of garden plants , seeds and plant accessories
  • Good soft skills and customer handling experience
  • Basic computer knowledge.

EDUCATION REQUIREMENTS

  • Graduation from reputated college.
  • Basic computer knowledge.
  • Fluent in Hindi and English

 

Please send your resumes at This email address is being protected from spambots. You need JavaScript enabled to view it. latest by 25-August-2013

 

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